1. Introduction and Acceptance of Terms

Welcome to Promoti! By accessing our website and purchasing products from us, you agree to abide by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

2. Pricing and Payment Terms

“Promoti” refers to the promotional products distributor business, Promoti Pty Ltd.

“Customer” refers to any individual or entity making purchases from Promoti.

“Website” refers to the Promoti website accessible at www.promoti.com.au.

3. Pricing and Payment Terms

Payment for goods must be made in full prior to beginning production of any order unless other payment terms are agreed upon and stated in the invoice. Promoti will not be responsible for any delays in production/delivery due to payment not being made.

All prices listed on our website are in Australian Dollars (AUD) and are exclusive of applicable taxes and shipping charges. Payment is due upon placement of the order via the accepted payment methods listed on our website.

Prices may vary without prior notice owing to currency fluctuations and material expenses. Should there be discrepancies in pricing or alterations in quotations (even after payment), Promoti retains the authority to annul the order and reimburse the payment. Promoti is under no obligation to fulfil orders based on quotes generated from our website due to pricing inaccuracies. Should such instances arise, Promoti may notify the customer of adjusted pricing and extend a complete refund if the customer opts not to proceed with the order.

4. Sales Tax (GST)

As Promoti operates within Australia, per Australian Goods & Services Tax laws, all goods shipped will be charged GST.

5. Shipping

The Customer is responsible for covering all shipping charges associated with their order. We calculate freight charges at cost, ensuring transparency and fairness in our shipping fees. To facilitate smooth delivery, the Customer must provide clear shipping instructions, including the delivery address, when placing an order.

Any changes to shipping instructions must be communicated in writing, approved by Promoti, and submitted at least 72 hours before the scheduled ship date. Please note that early shipments may occur, and we cannot guarantee accommodation for last-minute changes.

Once we hand over your order to the carrier, it becomes your property. Any claims for delayed, lost, or damaged shipments should be filed directly with the carrier. While we are committed to assisting you through this process, it is imperative that you initiate the claim within 14 days of shipment. Promoti cannot be held liable for delays or additional charges incurred due to carrier issues. We strive to mitigate such occurrences, but factors beyond our control may affect delivery times. Therefore, we do not offer refunds, credits, or returns for delays caused by the carrier.

6. Artwork and Colour Matching

Logos and artwork should be provided in Vectorised EPS, AI, or PDF format, with outlines created. If these formats are unavailable, Promoti offers a complimentary redraw service to assist you.

For printing and embroidery, all colours must be specified in PMS (Pantone Matching System) format. While we make every effort to match these colours closely, please note that exact matches cannot be guaranteed. 

Prior to approval, please thoroughly review all sign-off forms to ensure accuracy. Promoti cannot be held responsible for any inaccuracies approved by the client.

Please be aware that colours displayed on computer screens may differ from the actual printed items. Despite our best efforts to match PMS colours, variations may occur due to differing branding processes, techniques, and product materials.

While we strive to achieve precise colour matches, we acknowledge that variances may arise due to the complexities of production processes and material properties.

7. Product Information and Availability

We strive to provide accurate descriptions of our products; however, we do not guarantee the accuracy, completeness, or reliability of product descriptions. Product availability is subject to change without notice. Inventory stock operates on a first-come, first-serve basis. Stock cannot be placed on hold without a written order.

Goods advertised on Promoti’s website, catalogues and/or other promotional material may become unavailable, out of stock or discontinued lines may be made from time to time. Promoti does not guarantee that all goods advertised are in stock or available at the time of order, or that, if the product is available, it is identical to the advertised product.

8. Order Fulfilment and Delivery

We aim to fulfil orders promptly and provide estimated delivery times. However, we do not guarantee delivery dates and are not liable for delays caused by factors beyond our control, such as shipping carrier delays or customs clearance.

While we strive to provide accurate delivery timelines, factors out of our control may affect them. In some cases, delivery estimates from our suppliers are changing by the hour.

9. Returns and Refunds

At Promoti, we understand the importance of ensuring customer satisfaction with our products. As each order is a custom order tailored to your specific requirements, we prioritise accuracy and quality throughout the production process. Therefore, once an order has been approved via email, paid for (either by deposit or in full), or by signing off on an artwork approval form, it cannot be cancelled.

Due to unprecedented demand for some of our products, refunds will not be given for any changes to estimated or confirmed delivery dates. 

Given the personalised nature of our products, returns or exchanges are only accepted in cases of product defects or errors on our part. If you believe that your product does not meet the specifications outlined in your approved order or if it arrives damaged, please contact us within 7 days of receiving your order to initiate the return or exchange process.

To request a return or exchange, please provide clear photographic evidence of the defect or error, along with your order details. We will review your request and, if deemed valid, provide instructions for returning the product to us.

Refunds for eligible returns will be issued in the original form of payment or as store credit, at our discretion. Please note that shipping and handling fees are non-refundable, and customers are responsible for return shipping costs unless otherwise specified by Promoti.

10. Intellectual Property Rights

All intellectual property rights associated with our products, including trademarks, copyrights, and designs, are owned by Promoti. Customers agree not to use our intellectual property without prior written consent.

It is the responsibility of the client to obtain all necessary rights and licenses required to reproduce logos or artwork not created by Promoti.

11. Marketing and Advertising

When accepting an invoice or quote, you agree and consent to Promoti using your logo, brand name and description of services provided for marketing and advertising purposes. This includes, but is not limited to, using your logo and brand name on our website, social media, email marketing and catalogues. Promoti may use your name and contact details for email marketing, special offers, discounts and promotions.

12. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect customer information. By using our website and purchasing our products, you consent to the terms of our Privacy Policy.

13. Limitation of Liability

To the extent permitted by law, Promoti shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or website.

14. Indemnification

Customers agree to indemnify and hold Promoti harmless from any claims, losses, damages, or expenses arising from their use of our products or website.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

16. Modifications to Terms

Promoti reserves the right to update or modify these Terms & Conditions at any time without prior notice. It is the customer’s responsibility to review these terms periodically for changes.

17. Dispute Resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter through negotiation, mediation, or arbitration before resorting to legal action.

18. Severability

If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at hello@promoti.com.au or via the ‘Contact Us’ section on our website.